CANCELLATION & REFUND POLICY

Every poster is printed on demand for you — we hold no ready stock. That shapes everything below.

Cancellation

Once an order is placed and confirmed it goes straight into the print queue, so orders cannot be cancelled after confirmation. Printing starts shortly after you order, and a cancelled print is wasted paper and ink — keeping cancellations out is part of how we keep prices where they are.

Returns

We do not accept returns for:

1. a change of mind or personal preference,
2. accidental orders,
3. customised or personalised items.

Damaged or wrong items

If your order arrives damaged, or you receive a different design or size from the one you ordered, we will replace it or refund you on these conditions:

1. Record an unboxing video from the moment you start opening the parcel to the end, clearly showing the damage or mismatch.
2. Email it to cultxone.official@gmail.com with your order number within 24 hours of delivery.
3. Claims without an unboxing video, or after 24 hours, cannot be considered.

How refunds are paid

1. We review the video to confirm the issue.
2. If approved, the refund goes back to the original payment method. For cash-on-delivery orders we will ask for UPI or bank details by email.
3. Please allow up to 5 working days for the refund to reach your account.

Refused deliveries

If an order is refused or not accepted at the time of delivery, it is not eligible for a refund.

This policy may change; the version on this page at the time of your order applies to it.